Privacy Policy and Terms & Conditions

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Privacy Policy

Radio Redhill understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our Customers & Volunteers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information About Us

Radio Redhill.
A charity registered in England and Wales, number 273475.
Radio Redhill
East Surrey Hospital
Surrey RH1 5RH
Phone: 01737 488069

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the GDPR) as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
  2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to data portability. This means that, if you have provided personal data to us directly, we am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  8.  Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
    For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

  1. Name;
  2. Date of birth;
  3. Gender;
  4. Address;
  5. Email address;
  6. Contact information such as email addresses and telephone numbers;
  7. Demographic information such as post code, preferences and interests;
  8. Financial information such as credit / debit card numbers;
  9. Telephone number;
  10. Business name;
  11. Job title;
  12. Profession;
  13. IP address (automatically collected);
  14. Web browser type and version (automatically collected);
  15. A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);
  16. Information about your preferences and interests;

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  1. Providing and managing your account.
  2. Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
  3. Personalising and tailoring our products services for you.
  4. Personalising and tailoring your experience on Our Site;
  5. Supplying Our products and services to you;
  6. Personalising and tailoring Our products and services for you;
  7. Communicating with you. This may include responding to emails or calls from you.
  8. Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by selecting the unsubscribe option on the communication.
  9. Market research.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

8. How and Where Do You Store or Transfer My Personal Data?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as third countries and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR as follows.
Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may sometimes contract with third parties to supply products and/or services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a subject access request.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is manifestly unfounded or excessive (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following address:
Radio Redhill
East Surrey Hospital
Surrey RH1 5RH

12. Changes to this Privacy Notice

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Competition Terms & Conditions

  1. Any competition, promotion, prize draw or other mechanic that enables listeners to claim or win a prize or prizes will be known as a “competition” in these rules.
  2. Entry into any Radio Redhill competition shall mean acceptance of these rules, whether it is on Radio Redhill and/or any other premises. The competition may or may not be broadcast on Radio Redhill and/or
  3. These conditions apply to all competitions, and in some circumstances there may be additional Terms and Conditions available from Radio Redhill.
  4. The winner is the person who has been judged to win a competition by Radio Redhill. Questions will be written and or prepared by Radio Redhill (or its additional sources) and will rely on research from third party bodies. If that information proves to be incorrect, Radio Redhill will award the prize to the person whom it considers being the fair winner. This may or may not be the person that has been announced as the winner on Radio Redhill and/or or in any other way.
  5. At all times the judge is Radio Redhill. Radio Redhill’s decision is final and conclusive in all circumstances and no correspondence will be entered into.
  6. Radio Redhill will normally contact the winner within 28 days, subject to the contact details supplied being correct. If these details are incorrect for any reason and the winner cannot be contacted, the prize will be cancelled and forfeited after 28 days. Also, if any circumstances lead to the prize not being accepted or collected within 14 days by a Radio Redhill winner, the winner will forfeit the prize and no alternative shall be given.
  7. The prize or prizes cannot be exchanged or transferred in any way.
  8. In some cases Radio Redhill may supply a different prize to the advertised prize. Radio Redhill’s decision will be final.
  9. Radio Redhill reserves the right to verify any details given by you. Fraudulent entries, false names, and false contact details will immediately mean full forfeit of the prize(s) by the winner. Radio Redhill reserves the right to ask for full proof of identity before any prize can be claimed. If Radio Redhill is not satisfied the winner has identified themselves honestly or in a legally correct way at any time, any prize will be forfeited.
  10. Where there is a conflict between the Competition Rules and any specific details published elsewhere, these Competition Rules shall prevail.
  11. Radio Redhill shall have no liability whatsoever in respect of competitions operated by third parties either on air and or on our Websites and/or other premises.
  12. Radio Redhill reserves the right in its absolute discretion, without any notice to you and or without giving reasons, to either forfeit your place on the competition, or withdraw the Prize.
  13. Unless otherwise stated, only one entry per person, per household will be permitted. Multiple entries will be void, the entrant disqualified and any prize will be forfeited.
  14. After a previous prize award on Radio Redhill, entries to any competition will not be accepted over a period of up to 3 months from the date of the prize award.
  15. If Radio Redhill informs you or others (by any means) you have been awarded a prize and subsequently discovers you are in breach of any of these rules, it can lead to the forfeiture of the prize.
  16. Unless otherwise expressly stated, you represent and warrant that you are at least 18 years of age on the date you enter a competition and are in good health. Any prize taken is at the winner’s personal risk. Any person who enters a competition under the age of 18 will be fully supervised by a person with full parental responsibility and if the minor is deemed a winner by Radio Redhill the prize may be awarded to the supervising person.
  17. In the case of a prize draw, or a multiple winner situation, the first valid correct entry drawn at random by Radio Redhill will be the winner.
  18. Entries to any competition must be submitted in the manner advertised for entry by Radio Redhill at the time of the competition. For example, if only a telephone number is given then entries via other means (text, post, personal communication, email, etc.) will not be accepted.
  19. Radio Redhill will not be responsible for failed entries due to technical breakdown, i.e. telephones, emails, texts, post (or others) being unavailable. In addition, Radio Redhill will not be liable for any prize sent to the winner that is lost for technical or any other reason. Radio Redhill will not be required to prove that the prize was posted, or delivered.
  20. Radio Redhill will make the final decision in any disagreement. However, this will not be a precedent for any future disputes. Radio Redhill’s decision will be final.
  21. Radio Redhill reserves the right to amend these rules at any time. Radio Redhill may place any changes to these competition rules at as soon as possible. However changes can be made and enforced before publication.
  22. Volunteers of Radio Redhill, their families or any persons directly or indirectly linked with a particular competition are not eligible to enter such competition.
  23. Any breach of these rules for any competition can lead to full forfeiture of any prize.

Contact Us

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Radio Redhill
East Surrey Hospital
Surrey RH1 5RH

Phone: 01737 488069
Hospital Extension: 6290

Email Us

Join Us

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Request a Song

  • via our volunteers on the ward
  • via our online request form
  • via telephone (01737 488069)
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